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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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Monday, September 15, 2025

BELGIUM: Important Reminder to check Heating, Radiators and Water shut-off Valves ahead of the Autumn/Winter period

IMPORTANT REMINDER

Please do turn on and check your heating, radiators, and water shut-off valves (generally located at each outlet - under your sinks etc.) BEFORE we head too far into the colder weather.

🏠 Boilers in the houses are notorious for faults. Anything other than a minor repair has to go to the landlord to fix and DIO has limited control over timelines. Some landlords are quicker than others but check now to avoid the pain of no heating as we head into Autumn/Winter.

🚱 Water shut-off valves are your first line of defence in a leak. This means you can hopefully isolate the tap/toilet that is the issue rather than need to shut-off water to the whole property. These often seize through age and not being used, preventing you from shutting off the water.

If you notice any issues, please do report them via the DIO Helpdesk as soon as possible, to enable them to facilitate the resolution of issues without too much disruption to you and your family.

Information provided by SHAPE HIVE.