BRUNEI: DIO - Legionella Awareness & Prevention and Water Flushing Regime to reduce Legionella Growth

Legionella Awareness

Please click HERE or Scan the QR Code above.

BRUNEI: RMP Vacant Property Survey - Register your property as vacant to trigger extra patrols

Please click the image to enlarge.

BFB Vacant Property Scheme

Leaving your property vacant and want the RMP to keep an eye on it whilst you are away? Scan the QR code and fill in the form it takes less than two minutes.

BRUNEI: DIO(B) - Water Temperature Monitoring & Chlorine Testing and Scheduled Work for October

DIO(B) SCHEDULED WATER TEMPERATURE MONITORING AND CHLORINE TESTING

1. In Order to Comply with the UK standard, DIO contractor Marsee will be carrying out the scope of works as shown below:

a. Check temperature reading of hot and cold water at the very sentinel point.
b. Check chlorine level in water using site test kit.
c. Visual check and small adjustment of water heater.
d. To record water analysis
e. Duration of work will take 10mins to 15mins.

BRUNEI: Mould Prevention in SFA

Mould Prevention in SFA

In hot, humid climates Mould build up can start to form very quickly. This guide shows how to prevent excess build up. A short reminder:

1. Do not turn off the AC or AC temperature.
2. Set it to 22 degrees Celsius.
3. Mould is inevitable in Brunei but it can be controlled.
4. Occupants are responsible to control.
5. Negative consequence is health issues – concerning kids with asthma and skin eczema due to Mould.

Information provided by BRUNEI HIVE.

DIO: Service Family Accommodation (SFA) Communications Update - 2 October 2026

Military families invited to help shape the future of Service Family Housing

The MOD has today launched the Red Tape Challenge, inviting families to tell us about processes that are getting in the way of them enjoying their homes, so that we can work to change them.

This is just one of a series of new pledges setting out clear commitments to Service families on the quality of their homes, customer service, and ensuring their voices are heard.

For more information and details on how to make a submission, click here.

DIO: Families First Newsletter – 2 October 2026 edition now available

To read this issue online, and any back issues, please go to: Families First newsletter – Defence Homes
Don’t forget that you can also sign up to receive Families First and other email updates from DIO Defence Homes, direct to your own inbox – please go to this link to subscribe: https://defencehomes.mod.gov.uk/newsletter-landing-page/

Tri-Service Contact House Directory – where to find it online, or how to request a copy

Contact Houses, also known as Welfare Houses or Short-Term Families Accommodation, are military accommodation available predominantly for short-term welfare-related bookings, but can sometimes be used by those visiting for leisure reasons. These houses are usually managed by unit staff, where there will be localised policies on priorities for bookings, booking procedures, costs and how to pay.

To access the most up to date version of the Tri-Service Contact House Directory, please use any of the following options:

Go to the Army HIVE webpage at www.army.mod.uk/hives and there is a button to download the Directory at the bottom of the page
Contact your nearest HIVE or RN Family & People Support to request a copy by email. Army HIVEs are listed on www.army.mod.uk/hives, RAF HIVEs can be found on the RAF HIVE Finder at https://www.raf.mod.uk/community-support/serving-families/hive-finder/ and RN Family & People Support local office contact details are at: https://www.royalnavy.mod.uk/families-and-veterans/local-support-offices
Contact Army HIVE HQ to request a copy by email via RC-Pers-HIVEComms-0Mailbox@mod.gov.uk
Contact us via Direct Message on any of our social media channels – please include an email address so the Directory can be sent as an attachment
Use the Contact Us button on any of the three Army HIVE blogs, where you can submit a request via MS Forms
Go to Army HIVE SharePoint (MODnet access will be needed) to download a copy

📢 DIO Store Closure Notice

Please be advised that the DIO Store will be closed this week due to staff absence.

This affects routine collections, including: 

🗑️ Bin bags
🧂 Salt
📦 Other standard store items

The store is scheduled to reopen on Monday 24 August.

✅ There should be no urgent requirements that cannot wait until the store reopens. However, if you have any concerns or believe you have an urgent need, please contact the Helpdesk for assistance.

Thank you for your understanding.

BRUNEI: DIO Helpdesk - Operating Hours and Information

DIO Helpdesk Telephone Operating Hours

Monday to Thursday 

 0730 to 12:30; 13:00 - 1630

Friday 

0730 to 12:30; 13:00 - 1400

CLOSED on Saturday and Sunday

• Occupants and building custodians are encouraged to email to bruneigar-dio-helpdesk@mod.gov.uk for all non-urgent faults. Please continue to report all emergency faults to your respective Duty Officers during out of hours and closure of Helpdesk.
• All fault reports are to be directed to either Ext. 3375 or 3224130.
• All fault report emails are to be directed to BRUNEIGAR-DIO-HelpDesk@mod.gov.uk or DIORDOSTrg-BruHelpdesk@mod.uk.
• All out of hours emergencies are to be directed to the Duty Officers as shown below.

a. RGR Duty Officer +673 833 0220
b. Garrison Duty Officer +673 833 0230
c. Duty Military Engineer +673 820 0853

For any urgent matter regarding Planned Preventative Maintenance or compliance, please contact

DIO Garrison Engineer

DIO Compliance Manager

For routine fault, please contact

DIO Helpdesk contact:

Phone number - 3224130/ or Ext.3375

Email - BRUNEIGAR-DIO-HelpDesk@mod.gov.uk

DIORDOSTrg-BruHelpdesk@mod.uk

Or Duty Engineer (Out of hours only) can be contacted via the Duty Officer.

RGR Duty Officer - 833 0220

Garrison Duty Officer - 833 0230

Information provided by BRUNEI HIVE.

MOD’s Families Hub is now in its second year – have you used it yet?

 

Discover My Benefits - Families

Civilian Housing Options Briefings – 2026 Dates

To register for a Briefing, and provide your details please visit:
https://www.gov.uk/guidance/information-and-guidance-on-civilian-housing

For more information on MoD Veterans Services support for Service Leavers and their families please visit: https://www.gov.uk/guidance/help-and-support-for-service-leavers-and-their-families

DIO Update: Publication of NAO Report on the repurchase of the Defence SFA Estate

The National Audit Office (NAO) has today published its report into the MOD’s buy-back of 36,000 homes.

The report confirms that bringing these homes back into public ownership has already stopped what could have been billions of pounds in future losses, while giving the MOD the control it needs to improve housing for families. The homes had originally been sold in 1996 and leased back for many years, at huge cost to taxpayers. Since completing the buy-back in early 2025, the MOD has been able to redirect money previously spent on rent into making homes better.

Whilst the report states that the deal to repurchase was the lowest cost option and handled effectively, it also highlights some challenges for the MOD and the need to establish the Defence Housing Service with the powers and autonomy it requires to deliver planned reform efficiently.

For the full set of NAO recommendations and details on the report’s impact, further information is available on Defence Homes

Don’t forget that you can sign up to get Defence Homes updates direct to your inbox via this link: https://defencehomes.mod.gov.uk/newsletter-landing-page/

Germany: Water Conservation in SFA

 Water Conservation Reminder 💧

With the recent hot weather, we’d like to remind all personnel, families, and visitors that water is a valuable resource. Please use it responsibly.

Simple actions can make a big difference:

• Take shorter showers
• Only run washing machines and dishwashers with full loads
• Turn off taps when not in use
• Avoid watering lawns and gardens
• Refrain from topping up paddling pools and swimming pools unnecessarily

By working together and using water wisely, we can protect supplies, reduce demand, and ensure there’s enough water for everyone across the garrison.

Water is especially precious in Service Family Accommodation. Even small issues like dripping taps or running toilets can waste significant amounts if left unreported.

If you notice any leaks or faults, please report them immediately to the MITIE Helpdesk. Prompt reporting helps conserve water, reduce costs, and maintain a comfortable living environment for all.

Thank you for your support and cooperation in protecting this vital resource

DIO: Subscribe to receive Defence Homes email updates

Defence Infrastructure Organisation are pleased to share that the Defence Homes website now offers a subscriber service, delivering Families First newsletter and the latest housing news updates straight to your inbox.

DIO are keen to keep Service personnel and their families connected with everything happening across Defence Homes.

Follow this link to sign up today.

BELGIUM: DIO European Support Group Families Newsletter

Please find below the May Edition of the DIO Families Newsletter.

Information provided by SHAPE HIVE

Defence Update on Long-term relationships: Closing the gap on allowances

If you’re in a long-term relationship, a range of allowances and support are now available to you – the same as your married or civil-partnered colleagues.

What’s changed?

Many allowances were only available to Service Personnel who were married or in a civil partnership. That wasn’t fair – not everyone wants to get married, even when they’re in a committed relationship.

From 1 May 2026, if you are in a Long-Term Relationship (Established) – known as an LTR(E) – you can claim allowances and provisions that were previously unavailable to you, just like your married colleagues.

BRUNEI: DIO - how to relight a pilot light on a gas boiler

How to relight a pilot light on a gas boiler!

The recent gas supply outage has resulted in no hot water in many houses that have manual gas boilers. There are different types of gas boilers in our estate, and the pilot light in each must be ignited manually to resume the hot water supply. 

The QR code takes you to a video explaining how to relight the pilot light after outage for four different types of gas boilers in the BFB Estate. If you are still experiencing issues after this, please inform the DIO Helpdesk.

https://youtu.be/TTUC-822xFc

Information provided by BRUNEI HIVE.

Long-Term Relationship couples and families posted Overseas.

The Armed Forces Accommodation Policy Team is thrilled with the feedback from more than 50 service members taking part in the Accompanied LTR(E) Overseas Pilot in Cyprus. Since its launch in January 2024, the pilot has provided valuable insights and personal stories showing just how life-changing this initiative has been for participants. Due to its success, the pilot has been extended until March 2027.

To ensure families feel supported, a tailored allowance package is available for pilot participants. Since allowances depend on the assignment location and individual circumstances, service personnel are encouraged to check specifics for their country.

Updated Volumes 4 (Pilots) and 5 (Overseas Accommodation Policy) of JSP 464 (with country appendices and allowances) to clarify any queries will be published soon.

Furthermore, effective immediately the Pilot has been extended to BATUS and some GDN (Global Defence Network) sites.

For further information please contact people-accom-asc@mod.gov.uk

Scotland: Pinnacle Housing Officer.

Find the contact details of your Housing officer here 👉 Your Housing Officer - Pinnacle Service Families

Alternatively you can ring 0800 031 8628 and choose option 4 to get the information over the phone.

Brunssum: Where to get Flea Bombs for your March Out

If you have pets in your house you need to purchase flea bombs to use before you March Out. Some families have had difficulties in purchasing flea bombs within the limited time frame of Marching Out.

There are two main options to get flea bombs:

• Buy them online - this can take up to 2 weeks or more for them to arrive - especially if ordering to the BFPO address, 4 weeks in advance is advised.
• Fress Napf is a pet shop in Germany (about 10 minutes drive from JFC Brunssum) that sells flea bombs. Below are photos of the items.

These items can also be ordered online, by searching for 'Flea Bombs' or 'Flea Foggers'. Again please bear in mind that delivery of these can take longer than you might expect!

Please note that the prices above are correct as of Feb 2026.

Information provided by Brunssum HIVE.