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Army HIVE Christmas and New Year Closures

The majority of Army HIVEs will be closed after duties on Fri 19 Dec 25 and will reopen on Mon 5 Jan 26. There may be localised variations to these dates for individual HIVEs.

Army HIVE HQ is also closed during the festive fortnight, so any enquiries submitted via the ‘If you need further information’ MS Forms function on our UK, Cyprus or Overseas blogs will be answered when we return in the New Year.

We will periodically cover private messages on our Army HIVE Facebook platform (and X/Instagram where possible) whilst we are closed. However, this will not be 24/7 and should not be relied upon for anything that requires an urgent response.

To support our customers with more immediate requirements however, the Army HIVE HQ email will provide a comprehensive out of office autoreply, detailing points of contact that are either 24/7, emergency providers, or open over the festive leave fortnight. To receive this autoreply, please email:
RC-Pers-HIVEComms-0Mailbox@mod.gov.uk

Individual HIVEs will also provide localised contact details for Christmas and New Year cover wherever possible in their automated replies. Therefore, if you email your closest HIVE, which you can find on HIVE’s page on the Army website, their autoreply may be of additional assistance.

Army HIVE wishes all of its Service community customers, and our internal and external stakeholders, a very happy Christmas and New Year. We look forward to continuing our support and engagement in 2026.


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Thursday, December 11, 2025

Brunssum: Claim your VAT back from UK Amazon orders to the BFPO address


Did you know that you can claim back your VAT from UK Amazon orders that have been delivered to the Brunssum BFPO 28 address?

To claim back your VAT you need to email vat-refund-requests@amazon.co.uk.

Below is a basic draft email for you to copy and edit. Once you’ve written your email, you need to send it to: vat-refund-requests@amazon.co.uk to claim back your VAT from UK Amazon orders to the BFPO address. 
Good morning,

I would like to claim the VAT back for of my recent orders please.
Order numbers:
Add a list of your order number/s here

I am currently based overseas/I am currently based overseas with my husband/wife who is serving with NATO and am entitled to receive goods for personal use from the U.K. free of VAT.

The orders have been addressed to:
Your NAME
JFC Brunssum
BFPO 28
BF1 2AH

Please let me know if you require any more information to support this request.

Kind regards
Your NAME


Information provided by Brunssum HIVE.
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