BRUNEI: DIO(B) - Water Temperature Monitoring & Chlorine Testing and Scheduled Work for October

DIO(B) SCHEDULED WATER TEMPERATURE MONITORING AND CHLORINE TESTING

1. In Order to Comply with the UK standard, DIO contractor Marsee will be carrying out the scope of works as shown below:

a. Check temperature reading of hot and cold water at the very sentinel point.
b. Check chlorine level in water using site test kit.
c. Visual check and small adjustment of water heater.
d. To record water analysis
e. Duration of work will take 10mins to 15mins.

DIO Scheduled Work - October

DIO contractors will be carrying out inspection works as shown in the table below. Utilities may be affected during the work, but DIO contractors will try to minimise disruption.
To reschedule, please kindly contact DIO(B) Helpdesk either via phone Calls Ext.3375 or 3224130 or Email: BRUNEIGAR-DIO-HelpDesk@mod.gov.uk during office hours.

DIO(B) – X2 Construction Works for Chlorine Dosing System

We would like to inform the community in the X2 area of the upcoming works in supplying treated water to the estate. The work scope consists of digging works to lay a new water pipe from X1 Plant House to X2 New Pump House and associated electrical cables to a new pump house. Works are expected to be completed by the end of Jan 2027.

The following disruption may occur during the on-going works:

• Road disruption. There will be road disruption as per indicated and DIO will try to minimise the issue by having the contractor to assist on site.
• Digging works. Due to the safety concern, the contractor will undertake excavation works and patch up the soil once new waterpipes/cables are laid into the ground. Hoarding will be provided at the area to avoid the public from entering the area.
• Noise pollution. Upon construction, the area will be affected by the noises from site. Contractors will be working from 0800 - 1700 Hrs daily, works are not planned to be undertaken during the weekends.
• Heavy vehicles. We are expecting heavy vehicles to enter the area for the loading and unloading of materials on site.
• Removal of trees. 2 numbers of trees next to X2/21 will be removed as it is obstructing the construction works.

Please click the image to enlarge.

Notification of Scheduled External Painting Works – J16 Flat C

As part of this financial year’s painting programme, the DIO(B) contractor will commence work at J16 Flat B starting Monday, 03 August 2026, for a duration of approximately 8 - 10 weeks.

Please inform the occupant of the following important points:

• Curtains must remain closed at all times while contractors are working outside the flat to maintain privacy and safety.

• The veranda is included in the scope of the painting works. Contractors will access it externally using a cherry picker lift.

• Work will be carried out during the following hours:
• Monday to Friday: 0800 – 1700
• Saturday: 0800 – 1700

For any concerns or issues related to the proposed works, please contact the DIO(B) Helpdesk in the first instance.

Planned Proposed MT Vehicle Carpark Shed

As per planned and agreed of new built of MT Carpark Shed project for this FY 26/27 CIDP, DIO(B) contractor will start work at location identify below from next week for the mobilisation works.

For safety reason, please avoid entering and parking surround the construction site at all times. During working hours, the surrounding area may experience increased noise level, loading and unloading activities, and restricted access due to safety measures.

If you have any concerns or issues related to the works, including health and safety matters, please contact the DIO(B) Helpdesk as you first point of contact.

Mon – Sat: 0800 – 1700

Start mobilisation date: 10 July 2026

Target completion date: 10 Nov 2026

Please click the image to enlarge.

NOTICE- J16/001 PLAY EQUIPMENT OUT OF SERVICE

This play equipment at J16/01 has been barricaded due to safety concerns and is not safe for use.

Do not remove, move, or tamper with the barricades. Parents and guardians are advised to ensure their children not to enter the restricted area.

Management will not be responsible for any injuries resulting from unauthorised use of the barricaded equipment.

Thank you for your cooperation and apologies for any inconvenience it may have caused.

Inappropriate Contractor Behaviour

DIO Brunei have been made aware of inappropriate contractor behaviour across the BFB estate. It has been reported (and proven) that on completion of works/tasks, some occupants are being pressured to change the completion date to improve Key Performance Indicators. This behaviour by the contractor is unacceptable. DIO have reprimanded the contractors for this behaviour.

Please report any further instances to the DIO Brunei WSM:

WO1 David Passarelli RE MAPM

Works Services Manager & Works Contracts Officer

DIO (Brunei)

Email: David.Passarelli572@mod.gov.uk

Your cooperation with the above request is greatly appreciated.

Planned renovation works at H16 Building 1, 2, 7, and 8

As per agreed renovation or refurbishment programme, DIO(B) contractor will start work at H16 Building 1, 2, 7, and 8 for 6 month from next week for the mobilisation works.

For safety reason, please avoid entering and parking surround the construction site at all times. During working hours, the surrounding area may experience increased noise level, loading and unloading activities, and restricted access due to safety measures. All road access to PCMS, accommodation areas, and the thrift shop will remain available. However, all road users are advised to exercise caution at all times when using these routes.

If you have any concerns or issues related to the works, including health and safety matters, please contact the DIO(B) Helpdesk as you first point of contact.

• Mon – Sat: 0800 – 1700
• Start mobilisation date: 13 June 2026
• Start construction works: 1 July 2026
• Target completion date: End of Jan 2027

Fault Reporting Priority Matrix 

Please click the images to enlarge.

DIO Helpdesk Reports

1. From Wednesday 10 September 2025, DIO Brunei will be amending the way

in which they process works request, due to the unprecedented and unsustainable
volume of works requests being received. After detailed analysis of the current issues
DIO Brunei are facing, the following changes are being enacted:

2. The DIO Helpdesk will only be accepting EMERGENCY and VERY URGENT
works request via telephone on Mil: 94193 3375 & Civ: +673 322 4130.

3. All other work requests are to be sent via email to BRUNEIGAR-DIO-HelpDesk@mod.gov.uk, and are to include the following information:

a. Location (building, room, asset).
b. Full name of customer, if not SP, SP details must be included.
c. Contact details of customer, both email and telephone.
d. Description (as clear and precise as possible).
e. When fault happened/ how long has it been a fault.
f. Photo.

4. These details are imperative to increasing the efficiency of processing works,
reducing the time taken to triage, and ultimately the issue being resolved

5. If these details are not provided the works request will not be raised. Should
anyone have issues or concerns with the above direction they are to contact the DIO
WSM via email.

Click HERE for information on Infrastructure Fault Reporting - DIO(B) Help Desk

Information provided by BRUNEI HIVE.